Term and Conditions

1. Introduction

Welcome to Villeroy Shop. These Terms and Conditions govern your use of our website and the purchase of premium bathroom products. By accessing our site and making purchases, you agree to be bound by these terms. We serve customers worldwide, excluding certain remote areas and specific Asian regions.

2. User Responsibilities and Account Terms

2.1 User Obligations

• Provide accurate and complete information during registration and checkout
• Maintain the confidentiality of your account credentials
• Ensure you are of legal age to form binding contracts in your jurisdiction
• Use the website only for lawful purposes

2.2 Prohibited Activities

• Attempting to circumvent security measures
• Using automated systems to extract data
• Placing fraudulent orders
• Violating intellectual property rights

3. Products and Services Description

3.1 Product Range

Villeroy Shop specialises in premium bathroom solutions including:

• Electric Showers (9.5 kW, 10.8 kW)
• Shower Systems (1, 2, 3 Outlet configurations)
• Glass Shower Enclosures (4mm, 5mm, 6mm, 8mm thickness)
• Shower Doors (1200mm and other sizes)
• Baths (1400mm, 1600mm, 1800mm dimensions)
• Quadrant Shower Enclosures (800mm, 900mm)

3.2 Product Information

• All product specifications and images are provided for guidance
• Minor variations in colour or finish may occur
• Technical specifications are subject to change without notice

4. Ordering and Payment Terms

4.1 Order Process

• Orders are processed within 1-2 business days
• Order confirmation constitutes a binding agreement
• We reserve the right to refuse or cancel orders

4.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing and Currency

• All prices are in British Pounds (£)
• Prices include VAT where applicable
• Shipping costs are additional unless specified

5. Shipping and Delivery

5.1 Shipping Options

• Standard Shipping: DHL or FedEx, £12.95, 10-15 business days after dispatch
• Free Shipping: EMS, free for orders over £50, 15-25 business days after dispatch

5.2 Delivery Responsibilities

• Provide accurate shipping address information
• Arrange for someone to receive deliveries
• Inspect goods upon delivery for visible damage

6. Returns and Refunds

6.1 Return Policy

• 15-day return window from delivery date
• Products must be in original, unused condition
• Free returns for defective or incorrect items
• Refunds processed within 10 business days

6.2 Non-Returnable Items

• Opened electric shower units
• Used shower diverter valves
• Custom-cut or assembled glass shower enclosures
• Products with removed protective packaging

6.3 Refund Processing

• Initial processing: 3-5 business days after receiving return
• Bank processing: 5-7 business days
• Total timeframe: Typically 10 business days
• Shipping costs are non-refundable unless due to our error

7. Intellectual Property

7.1 Ownership Rights

• All website content, logos, and designs are property of Villeroy Shop
• Product designs and technical specifications are protected
• Unauthorised use of our intellectual property is prohibited

7.2 User-Generated Content

• By submitting reviews or content, you grant us usage rights
• You warrant you have rights to any content you submit
• We may remove inappropriate content at our discretion

8. Liability Limitations

8.1 Product Liability

• We are liable for direct damages caused by defective products
• Maximum liability limited to the purchase price
• Not liable for indirect or consequential damages

8.2 Installation and Use

• Products must be installed by qualified professionals
• Follow manufacturer’s installation guidelines
• We are not liable for improper installation or misuse

8.3 Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or supply chain disruptions.

9. Privacy and Data Protection

• We collect and process personal data in accordance with our Privacy Policy
• Data is used for order processing and customer service
• We implement appropriate security measures to protect your data

10. Governing Law and Dispute Resolution

• These terms are governed by English law
• Disputes will be resolved through negotiation and mediation
• Legal proceedings shall be in the courts of Northern Ireland

11. Policy Changes

• We reserve the right to modify these terms at any time
• Changes will be effective upon posting on our website
• Continued use constitutes acceptance of modified terms

Thank you for choosing Villeroy Shop for your premium bathroom needs. We are committed to providing you with exceptional products and service.