Welcome to Villeroy Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium bathroom products and services to help you create your perfect bathroom sanctuary with confidence.

Product Information

What types of shower systems do you offer?
We provide a range of shower systems including 1, 2, and 3 outlet configurations, along with 2-way shower diverter valves, designed to create your ideal showering experience with both functionality and style.
What are the different glass thickness options for your shower enclosures?
Our shower enclosures feature premium tempered glass in various thicknesses including 4mm, 5mm, 6mm, 8mm, and 10mm options. The 10mm glass provides exceptional durability and a luxurious feel for your bathroom space.
What bath sizes are available?
We offer baths in multiple sizes to suit different bathroom layouts: 1400mm, 1600mm, 1800mm standard baths, and 1800mm shower baths that combine bathing and showering functionality.
Do you offer electric showers?
Yes, we provide high-performance electric showers in 9.5 kW and 10.8 kW options, delivering powerful and efficient showering experiences.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information and ensure secure transactions.
Can I modify my order after placement?
Order modifications may be possible if your order hasn’t yet entered the processing stage. Please contact our customer service team immediately at [email protected] for assistance.

Delivery Information

What are your delivery options and costs?
We offer two shipping methods:
– Standard Shipping: £12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
How long does order processing take?
All orders undergo careful quality checks and professional packaging within 1-2 business days before dispatch.
Do you deliver to my location?
We ship globally to most destinations, though delivery to some Asian regions and remote areas may not be available. Our checkout system will automatically confirm whether we can deliver to your specific location.
Will I receive tracking information?
Yes, both Standard and Free Shipping options include tracking information so you can monitor your delivery progress.
What if my delivery is delayed?
While we provide estimated delivery times, occasional delays may occur due to customs processing or seasonal demand. For time-sensitive projects, we recommend selecting Standard Shipping and allowing some flexibility in your schedule.

Returns & Refunds

What is your return policy?
We offer a straightforward 15-day return policy from the date you receive your items. If any product doesn’t meet your expectations, you may return it for a refund or exchange.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the simple return process.
What condition should returned items be in?
Returned items must be in original condition, unused, and in their original packaging with all tags and accessories included.
When will I receive my refund?
Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your payment provider.

Account & Technical Support

Do I need an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save preferences, and enjoy faster future purchases.
I’m having technical issues with the website. What should I do?
Please try refreshing the page or using a different browser. If issues persist, contact our support team with details of the problem and we’ll assist you promptly.
Can I get product recommendations for my specific bathroom layout?
While we don’t offer custom design services through our website, our product range includes various sizes and configurations to suit different bathroom layouts. Our quadrant shower enclosures (800mm and 900mm) are particularly space-efficient.

Still have questions?
Our customer service team is dedicated to ensuring your bathroom transformation is everything you envisioned.
Contact us at: [email protected]

Villeroy Shop – Creating Bathroom Sanctuaries Worldwide